No Show NO Calls

March 1, 2021 at 9:09 am, No comments

We really do appreciate all of our loyal costumers ,but we have had quite a few no shows and last minute cancellations in the last couple of months, sometimes even with appointments that where made the same day!!!

Making an appointment ahead reserves that space for your dog , when someone does not show we not only lose money from that dog but from the dog we could have put in that spot . We also end up putting off things we need to get done because we think a dog is coming. Everyone can run into a problem sometimes , us included but we have decided it is necessarily to have rules in place .

Please be aware that while we do send out reminders 2 days before your appointment for confirmation of appointment , sometimes we run into changed or non working numbers or other problems . It is your job to remember the appointment and keep us updated on your current contact information.

We ask for at least 48hrs notice for an appointment change , ( and remember that we are getting busier so getting another appointment right away may not be possible , though we will try.

What is the difference from a cancellation to a no show.

1. Cancellations----------------We follow the Virginia public school closures as they pertain to inclement weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

——-Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee.

——In the event of inclement weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.

——-We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

2. No-Shows-----------------------It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

——We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.

On-Line Booking will need to add a credit card to book an appointment.

No Show NO Calls

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